Privacy Policy

Introduction

Mera Shathi Service Pvt. Ltd. ("Mera Shathi", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy describes the types of information we may collect when you visit our website, use our transportation services, contact us, submit a Driver Partner application or otherwise interact with our services.

By using our website or submitting information through our services, you should review this Privacy Policy and understand how your information may be handled.

Information We Collect

Depending on how you interact with Mera Shathi, we may collect information that you provide directly, information generated through your use of our services and technical information associated with your device or browser.

How We Use Information

We may use information collected through our website and services for purposes including:

• Creating and managing user or Driver Partner records.
• Processing ride and service requests.
• Processing Driver Partner registration applications.
• Verifying information and documents submitted during registration.
• Communicating with customers and Driver Partners.
• Providing customer and driver support.
• Processing and confirming payments.
• Maintaining website and service security.
• Detecting and preventing fraud, misuse or unauthorized activity.
• Improving our website and services.
• Meeting applicable legal and regulatory requirements.

Driver Partner Information

If you apply to become a Driver Partner, we may collect additional information required to evaluate, verify and manage your application.

Depending on the registration requirements, this may include:

• Driving licence information
• Vehicle information
• Vehicle registration information
• Vehicle insurance information
• Pollution certificate information
• Profile and vehicle photographs
• Address information
• Bank account and payout information
• UPI information, where provided
• Application and verification details

Such information may be used to process your application, perform verification, communicate with you, manage payouts and operate Driver Partner services.

Location Information

Transportation services may require location-related information such as pickup and drop-off locations.

Where location information is required for a particular feature, it may be used to facilitate transportation services, improve route coordination, provide relevant service information and support customer assistance.

Location permissions and availability may depend on the device, browser, application and services you use.

Payments

If you make a payment through our services, transaction information may be processed by the applicable payment service provider.

Payment providers may process payment information according to their own privacy policies and terms.

Mera Shathi may receive transaction-related information necessary to confirm, reconcile and support payments without necessarily receiving or storing complete payment credentials such as a full card number.

Sharing of Information

We may share information only where reasonably necessary for providing, maintaining, securing or supporting our services, or where required by applicable law.

Depending on the service, information may be shared with or processed by:

• Driver Partners and customers when required to facilitate a ride or related service.
• Payment and transaction service providers.
• Hosting, cloud and technical service providers.
• OTP, communication and notification service providers.
• Maps or location service providers, where applicable.
• Customer support and operational service providers.
• Government authorities or other entities where disclosure is required or permitted by applicable law.

We do not intend to sell personal information as a commercial product.

Cookies and Similar Technologies

Our website may use cookies or similar technologies to support essential website functionality, remember preferences, understand website usage and improve the user experience.

Your browser may provide controls for managing cookies. Disabling certain cookies may affect some website functionality.

Data Security

We take reasonable measures designed to protect information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no website, network, transmission or storage system can be guaranteed to be completely secure. You should therefore take appropriate care when submitting information online.

Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining records, resolving disputes, preventing misuse and complying with applicable legal obligations.

The actual retention period may vary depending on the type of information and the purpose for which it is processed.

Your Privacy Rights

Subject to applicable law, you may have rights relating to the personal information we process about you.

Depending on the applicable legal framework, these may include rights to request information about processing, correction of inaccurate information, deletion where applicable and other rights provided by law.

To submit a privacy-related request, contact us using the details provided in the Contact Us section.

Children's Privacy

Our services are intended for individuals who are legally permitted to use the applicable transportation or Driver Partner services.

We do not knowingly request personal information from children where such collection is prohibited by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

When changes are made, the updated version will be published on this page and the "Last Updated" date will be revised.